Fluffy Lashes FAQ

On this page, we have collected the most common questions and answers. If you still have questions, you can reach us via live chat or email.

How long does the delivery take?

US – approx. 3 business days
EU – approx. 2 business days
Rest of the world – approx. 4 business days

Is it possible with expedited shipping?

We use FedEx expedited shipping for all our orders. It is the fastest delivery method available.

Do you ship to my country?

Yes, we do. We do deliver to all countries.

How much does the shipping cost?

The shipping cost is 15 EUR (~18 USD). If you order with 180 EUR, the shipping will be free.

How can I pay?

We accept credit cards, PayPal, and wire transfers.

I have problems with payment

If you have any problems with payment, please contact us, we can always make a manual order and manual invoice for you.

Are your lashes cruelty-free and vegan?

Yes. All of our products are 100% vegan.

Do you offer wholesale prices?

Yes, please find our wholesale prices from here.

How do I use the coupon code?

You can use the coupon code under the cart page.

Do you have a minimum order requirement?

No – you can order just one tray to test our product.

Return policy

If you are not satisfied with our products, you can return it within 30 days and we will give you a refund. Please pay careful attention to the following points relating to refunds:

The product must be unopened, unused, undamaged, and must be in its original packaging.
The product cannot be returned if it has been used or is not in a usable condition.

Please contact us immediately if you would like to return an item. We pay the money back within 10 days if the conditions relating to a refund are satisfied.

VAT & Taxes

Orders within the European Union:

You can order products without VAT (0% VAT) if you are EU VAT liable and you have your own valid VAT number. If you are a private person or your company is not VAT liable, 20% VAT will be added to your total price.

Orders rest of the world: Tax-Free prices.