Shipping & Payment Information | Fast, Secure & Reliable

Welcome to our Shipping & Payment information page. Below, you’ll find answers to the most frequently asked questions about shipping times, payment options, and more. If you still have questions, our team is here to help via live chat or email: info [at] fluffylashes.com

How Long Does Delivery Take?

  • USA: Approximately 3 business days
  • Europe: Approximately 2 business days
  • Rest of the World: Approximately 4 business days

Is Expedited Shipping Available?

Yes, we offer FedEx Expedited Shipping for all orders. This is the fastest delivery method, ensuring your products arrive quickly and safely.

Do You Ship Internationally?

Absolutely! We ship to all countries worldwide. No matter where you are, we’ll get your order to you.

How Much Does Shipping Cost?

The standard shipping cost is €15 EUR (approximately $18 USD). However, if you place an order of €180 EUR or more, shipping is free!

What Payment Methods Do You Accept?

We offer several secure payment options to choose from:

  • Credit Cards
  • PayPal
  • Wire Transfers

What Should I Do If I Have Payment Issues?

If you experience any problems during payment, don’t worry! Contact our customer support, and we can create a manual order and invoice just for you.

Are Your Lashes Cruelty-Free and Vegan?

Yes! All of our eyelash extension products are 100% cruelty-free and vegan. We believe in providing ethical beauty products without compromising on quality.

Do You Offer Wholesale Pricing?

Yes, we do! Our wholesale prices are available with no minimum order requirement. Learn more about our pricing and offers here.

How Do I Apply My Coupon Code?

Applying your coupon code is easy! Simply enter it during checkout on the cart page before completing your purchase.

Is There a Minimum Order Requirement?

No minimum order required! You can order just one tray to try our products before committing to a larger purchase.

What is Your Return Policy?

Your satisfaction is our priority. If you’re not happy with your purchase, you can return your products within 30 days for a full refund, as long as they meet the following conditions:

  • The product must be unopened, unused, and undamaged in its original packaging.
  • Returns cannot be accepted for used products.

Please contact us for return instructions, and once approved, your refund will be processed within 10 business days.

VAT & Taxes

  • Orders within the European Union (EU):
    VAT-free orders are available for EU-based companies with a valid VAT number. Otherwise, 20% VAT will be applied.
  • Orders outside of the EU:
    All international orders are tax-free.

If you have any other questions or concerns, don’t hesitate to contact us. We’re always here to assist you with your order.